Refund Policy

1. Overview

We want you to be satisfied with Postlark. All payments are processed by Paddle, our Merchant of Record, and refunds are handled in accordance with Paddle's refund policy.

2. Refund Policy

If you are not satisfied with your purchase for any reason, you can request a refund. Refund requests are processed by Paddle on our behalf.

• To request a refund, contact us at [email protected] or reach out to Paddle directly through your purchase receipt.
• This policy applies to all paid subscriptions (Starter, Creator, Scale, Enterprise) and one-time purchases (Post Packs).

3. Cancellation

• You may cancel your subscription at any time from the dashboard or via Paddle's customer portal.
• When you cancel, you retain access to paid features until the end of the current billing period.
• No further charges will be made after cancellation.

4. How Refunds Are Processed

Since Paddle is the Merchant of Record for all Postlark transactions, refunds are issued through Paddle. Refunds typically appear on your statement within 5–10 business days, depending on your payment provider.

Paddle handles all tax calculations, invoicing, and compliance. Your invoice and receipt are provided by Paddle, not by Postlark directly.

5. Contact

Questions about refunds? Email [email protected] or visit our Contact page.