Refund Policy

1. Overview

We want you to be satisfied with Postlark. If you are not happy with your purchase, you may request a refund under the terms described below.

2. Subscription Plans

• 14-Day Money-Back Guarantee: If you are not satisfied with a paid subscription (Starter, Creator, Scale, or Enterprise), you may request a full refund within 14 days of your initial purchase or renewal.
• Refund requests made after 14 days from the billing date are not eligible for a refund. You may instead cancel your subscription to prevent future charges.
• When you cancel a subscription, you retain access to paid features until the end of the current billing period.

3. Post Packs (One-Time Purchases)

• Post Packs are eligible for a full refund within 14 days of purchase, provided that no posts from the pack have been consumed.
• If any posts from the pack have been consumed, a partial refund may be issued at our discretion based on the remaining balance.

4. How to Request a Refund

To request a refund, contact us at [email protected] with the following information:

• Your account email address
• The transaction or subscription you wish to refund
• The reason for your refund request

We aim to respond to all refund requests within 2 business days.

5. Payment Processing

All payments are processed by Paddle, our Merchant of Record. Refunds are issued through Paddle and typically appear on your statement within 5–10 business days, depending on your payment provider.

Paddle handles all tax calculations, invoicing, and compliance. Your invoice and receipt are provided by Paddle, not by Postlark directly.

6. Exceptions

• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
• We reserve the right to deny refund requests that appear to be abusive (e.g., repeated sign-up and refund cycles).

7. Contact

Questions about refunds? Email [email protected] or visit our Contact page.